Sanjet Services RETURN & REFUND POLICY

Thank you for shopping at Sanjet Services. If you are not entirely satisfied with your purchase, we’re here to help.

1. RETURNS WINDOW
In accordance with South African ecommerce guidelines, you have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. EXEMPT ITEMS
Several types of goods are exempt from being returned, including downloadable digital items, electronic products, gift cards, and custom-made products.

3. THE RETURN PROCESS
To initiate a return, please email our support team at sanjetservices@gmail.com with your WooCommerce Order Number and proof of purchase. Once approved, ship your package to: 526 Genl De Wet Street Pretoria North 0182.

4. SHIPPING & TRANSACTION FEES
You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. Please note that Payfast transaction processing fees are non-refundable and may be deducted from your final refund amount.

5. REFUNDS & PROCESSING (PAYFAST)
Once we receive your item, we will inspect it and notify you of the status of your refund.
* Card Payments: If approved, refunds credited back via Payfast to your credit/debit card take 5–10 business days to reflect.
* Instant EFT Payments: If your original payment was via Instant EFT, our team will request your South African banking details to process a manual secure electronic transfer. This takes 2–3 business days to clear once processed.

6. CONTACT US
If you have any questions on how to return your item to us, contact us at sanjetservices@gmail.com